Molineux Street NHS Centre
Newcastle upon Tyne NE6 1SG
Closed 12.30 -
Shieldfield Health Centre
Newcastle upon Tyne NE2 1AL
Closed each day 12.30-
Appointments and Enquiries 0191 275 5740 Prescriptions 0191 275 5742
Web site design by EasyGP
We provide family doctor services to Jesmond, Heaton, Quayside, Shieldfield, Newcastle City Centre, Gosforth, Byker, Walker, St Antony's, Killingworth, Wallsend, Longbenton, Battle Hill
All calls to the practice are recorded for training and monitoring purposes
Thornfield Medical Group has been working with the Patient Participation Group to improve services provided to patients and carers. We have been looking at 4 areas this year
We have made some improvements to the website this year and in fact it is a brand new layout and company we are dealing with! This area will be constantly under review to ensure it is easily accessible and up to date. If anyone has any feedback please let the business manager Tracey Stuchlik know.
We have been working with the sexual health advisors of New croft Centre, Newcastle and the local authority to improve information for clinicians, staff and patients on the following areas:
We have been trying to introduce call record into the surgery to assist with the quality of service provided to patients.
Sadly this project has been delayed due to the phone sytem crashing when trying to install the new software. The partners committed the funding to implement this service and we are still working with our IT suppliers to implement the call record but do not envisage this occurring until the summer of 2015.
Unpaid carers play are an important role in our communities and the practice is working to improve information about support services which are available. We are extremely lucky to have the Newcastle Carers Service located on Shields Road and they have provided some excellent information resources for the practice. The practice has been working with Alzheimer's society to train staff to become 'dementia friends' as part of the Prime Minsters challenge. He business manager recently attended an event at Newcastle Civic Centre to look at how services for carers can be further improved.
For further information about joining the Patient Reference Group please contact Mrs Tracey Stuchlik, business manager on 0191 2755740