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Molineux Street NHS Centre
Molineux Street
Newcastle upon Tyne NE6 1SG

08.30 - 18.00pm Mon to Fri
Closed 12.30 - 13.30 on Thur

Shieldfield Health Centre
Stoddart Street
Newcastle upon Tyne NE2 1AL

08.45 - 17.15 Mon to Fri
Closed each day 12.30- 13.30

Appointments and Enquiries 0191 275 5740          Prescriptions 0191 275 5742

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We provide family doctor services to Jesmond, Heaton, Quayside, Shieldfield, Newcastle City Centre, Gosforth, Byker, Walker, St Antony's,  Killingworth, Wallsend, Longbenton, Battle Hill

Appointments & Enquiries 0191 275 5740        Prescriptions 0191 275 5742

All calls to the practice are recorded for training and monitoring purposes

How To

Complaints &  Feedback

Making a Complaint

Your doctors hope to provide services which meet your needs. We welcome your compliments, comments and suggestions to help us improve the quality of service we offer. We have a suggestion box in the reception area and we have a practice policy for dealing with complaints. You can talk to any doctor in the practice or the management team.

If you wish to make a complaint, please telephone or write to our business or administration manager. Full details will be taken. We will acknowledge your complaint within two working days and respond to your complaints within a further 10 working days. We will try to provide you with an explanation and discuss any actions that may be needed.


Complaints procedure leaflet
Complaints form
Compliments form
Suggestion form

Give us your comments

We welcome suggestions about how we might improve our service >>