We provide family doctor services to Jesmond, Heaton, Quayside, Shieldfield, Newcastle City Centre, Gosforth, Byker, Walker, St Antony's, Killingworth, Wallsend, Longbenton, Battle Hill
All calls to the practice are recorded for training and monitoring purposes
Making a Complaint
Your doctors hope to provide services which meet your needs. We welcome your compliments, comments and suggestions to help us improve the quality of service we offer. We have a suggestion box in the reception area and we have a practice policy for dealing with complaints. You can talk to any doctor in the practice or the management team.
If you wish to make a complaint, please telephone or write to our business or administration manager. Full details will be taken. We will acknowledge your complaint within two working days and respond to your complaints within a further 10 working days. We will try to provide you with an explanation and discuss any actions that may be needed.